Refund policy

The GameCone.Net platform is responsible for the prompt delivery of digital goods after payment (to the specified email, as well as to the buyer's personal account on the site Oplata.info).

At the same time, the buyer must be aware that in the case of the purchase of such goods as a unique activation code, pin code, prepaid card, account, etc., a quick unconditional return is not possible due to the compromise of the sold unique code (product ).

The funds received from the sale of goods are not immediately available to the seller and are blocked on the seller's internal account for a period of 3 to 15 days, depending on the seller's identification level.

If the buyer is dissatisfied with the purchase due to the non-compliance of the goods with the declared description / inoperability of the goods / non-delivery of the goods, the buyer's actions should be as follows:

1.  Go to the product purchase page using the link in the purchase email, or in the buyer's personal account on the site Oplata.info).

. Leave a negative review: at the bottom of the purchase page, the tab “REVIEW ABOUT THE PRODUCT”, “Your rating”: “BAD” and click on the “Save review” button.

2.  Through the "CORRESPONDENCE" tab, the buyer should discuss with the seller if he has additional questions regarding the claim to the quality of the goods. Correspondence tool allows you to attach images, documents and archives.

3.  If the seller does not respond within 72 hours or the claim dispute is deadlocked, the buyer should contact the service administration via email [email protected] and provide your account number.

4.  The administration of the Digiseller service within 72 hours considers the buyer's appeal and also studies the dispute over a negative review. If the decision is made in favor of the buyer, and there are enough funds on the seller's internal account for a refund, Digiseller initiates a refund to the buyer. The term for crediting funds to the buyer depends on the payment method and can take up to 5 business days.

5.  If the decision on the dispute is not in favor of the buyer or there are not enough funds on the seller's account, the buyer reserves the right to file a complaint with the payment system (bank, financial support of the payment system, etc.) .) depending on the payment method. In this case, the Digiseller service undertakes to interact with the payment integrator (or acquiring bank) in terms of providing all the information necessary to consider the case.